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FAQs

1. How can I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

2. Why Should I buy Online?

A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

3. What Information should I put while ordering?

A: our online ordering system will ask for all the important information you should submit.

4. What payment method can I use?

A: You can use all the major credit cards.

If you are a customer with established customer relationship with Ravelduel you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact [email protected] and notify us.

5. Do you have product in Stock?

A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

6. How to contact customemr service?

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected]

7. Can I cancel my order?

A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact [email protected]

8. Can i return a product?

A: If you want to return a product, please contact [email protected] or call us on customer support. Your refund will be processed within 3-5 business days.

9. Secutiry

A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.


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